Manage your own subscription – cancellation and reactivation

You manage your own team's subscription in preeco | hinweisgeber under “Settings → Billing”. There you check the costs and term, cancel the team subscription and reactivate it while the delivery period is still running.

Prerequisites

• You have the “Edit billing address” permission for this team.
• This page covers the subscription of your team only. The separate subscription of an individual organisation is managed on that organisation's “Billing” tab.

Open the billing page

1. Navigate to “Settings → Billing” in the left-hand menu.
2. The page has the heading “Billing” and shows four sections: “Billing address”, “Payment method”, “Costs and term” and “Subscription”.

Check the costs and term

The “Costs and term” section is for information only and cannot be edited. It shows:

• “Cost” – the annual price in euros, net plus VAT.
• “Delivery period” – start and end date of the current subscription period.

In the “Subscription” section, “Subscription status” reads either “Active” (green indicator) or “Subscription cancelled as of: [date]” (red indicator).

Cancel the subscription

When you cancel the team subscription, all dependent organisation subscriptions are cancelled as of their respective end dates. After expiry, the team and all organisations are permanently deleted.

1. In the “Subscription” section, click “Cancel on [date]”. A side panel opens with the title “Cancel subscription” and the corresponding warning note.
2. In the “Name of the team” field, enter the exact team name as the confirmation text.
3. Click “Cancel on [date]”. The subscription ends on the date displayed.

If you are unsure, click “Cancel” instead – the panel closes without cancelling the subscription.

Reactivate the subscription

If the subscription has already been cancelled, the “Reactivate” button appears instead of the cancel button.

1. In the “Subscription” section, click “Reactivate”. A side panel opens with the title “Reactivate subscription”.
2. In the “Organisation” field, enter the exact team name as the confirmation text.
3. Click “Reactivate” to complete the reactivation.

Important: the subscriptions of the organisations that depended on your team are not reactivated automatically. Reactivate them individually afterwards on the “Billing” tab of each organisation.