Why does the error message "Feedback form not found" appear?
The message "Feedback form not found" appears because the access link sent by email is only valid once: after the form has been submitted it is used up, and when the request is sent again a new link is generated that invalidates the old one. Therefore always use the link from the email sent most recently and fill in the form only once. If another attempt is needed, simply send the request again to receive a fresh, valid link.
The error message "Feedback form not found" can occur in the following cases:
- Single use: As soon as the form has been submitted once via the link, that link is used up. Opening it again leads to the message "Feedback form not found".
- Resending: If the same request is sent again, a new link is generated and the old one from the previous email becomes invalid. Anyone who then still opens the old link from the first email also receives this error message.
Recommendation: Always use the link from the email sent most recently and submit the form only once. If another attempt is necessary, the request can simply be sent again – then there is a fresh, valid link.
Changes and errors may occur. The information in this article has been carefully compiled, but does not claim to be complete or correct.