Who Receives Email Notifications About New Reports?
When new reports are received in preeco | hinweisgeber, either the responsible ombudsperson or – if none is defined – the administrators are notified first. Assigned case handlers receive email notifications about their reports. Additionally, under "Organizations > Incoming Reports", any number of additional email addresses can be stored that will be notified with every new report.
When a new report is received in preeco | hinweisgeber, email notifications are automatically sent to the responsible persons. The system follows a clear notification logic to ensure that reports are processed promptly.
Notification for new reports
When new reports are received, the system first checks whether an ombudsperson is defined for the corresponding reporting channel:
If an ombudsperson is defined, they receive the email notification about the new report.
If no ombudsperson is defined, the administrators are notified about the new report.
Notification of assigned case handlers
Once a case handler has been assigned to a report as the main user, this person also receives email notifications about this report. The assignment is typically made after the initial receipt of the report by the ombudsperson or administrators.
Additional notification addresses
Under "Organizations > Incoming Reports", any number of additional email addresses can be stored. These additional recipients are automatically notified with every incoming report, regardless of the regular notification logic.
Changes and errors may occur. The information in this article has been carefully compiled, but does not claim to be complete or correct.