Two-factor authentication no longer possible
If the device used for 2FA is lost, it can only be removed by preeco support. To do so, a request must be sent from the registered email address to support@preeco.de.
Last updated: 24.10.2025
If a user can no longer use their 2FA, for example because the device was lost, the 2FA can only be removed by preeco support.
To delete the 2FA for a user, it is necessary to send this request from the corresponding email address to support@preeco.de.
Changes and errors may occur. The information in this article has been carefully compiled, but does not claim to be complete or correct.